Support service excellence by coordinating, tracking, and resolving operational requests and complaints through fact-finding, internal coordination, and structured reporting. Act as the operations focal point for gathering and validating data, and provide timely, accurate inputs to Commercial & Marketing to ensure consistent customer communication and resolution of issues in line with company standards.
 

Key Responsibilities:

• Act as operations focal point for customer inquiries and responses
• Coordinate internally to ensure accurate, SLA-aligned communication
• Manage and resolve customer complaints within agreed timelines
• Escalate commercial or compensation matters as required
• Log, track, prioritize, and follow up on all customer cases until closure

Qualifications:

• Diploma or Bachelor’s degree in Business Administration, Logistics, Customer Service, or related field
• Minimum 4 years’ experience in customer service within logistics or service-oriented sectors
• Experience in complaint handling and service recovery is an advantage

Skills and Competencies

• Response and resolution time
• Complaint closure rate
• Customer satisfaction (CSAT)
• Accuracy in case logging and reporting
• Compliance with SLAs and service standards

Why Join Us?

At IRM Energy & Technology, we’re driving innovation in the energy and technology sectors, and we’re looking for passionate individuals to join our growing team in Qatar.

• We invest in your development with continuous learning opportunities and clear paths for advancement.
• Work on cutting-edge solutions that shape the future of energy and technology.
• Live and work in Qatar, a rapidly developing country with world-class infrastructure, tax benefits, and an exciting cultural scene.
• Join a diverse team that values collaboration, creativity, and respect for all perspectives.
• Enjoy attractive compensation packages.

 
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